“We started our coaching journey in October 2014 with the aim to increase our overall staff effectiveness across the business. We trained up all our senior managers and team leaders as coaches to bring out the best of our 170 staff.
The feedback from the training has been incredibly positive and we could feel a real buzz and motivation around coaching from day one in all parts of the business.
Between October 2014 and April 2015 we have seen a significant tangible impact related to coaching, including increased ownership and collaboration across the teams. In terms of the bottom line, our renewal figures increased by 10% and non-sales staff generated £200K business in 6 months through a more proactive customer focus as a result of the behavioural shift.
Overall, coaching has not only impacted our staff satisfaction and effectiveness but also strengthened our relationship with our customers. We feel that, six months on, we have only scratched the surface of opportunities that coaching can offer to us.”