Quiver Management

Stepping up without tripping up

What emerging leaders need to learn and how we can help them. Meet John,....

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The Strength of Vulnerability

Whenever I get the chance, I go walking along the coast in the morning.....

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HALT – don’t make that important decision!

In a previous article, I wrote about biases in strategic decision making, the importance....

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Ground Truth for Managers

I first came across the term Ground Truth while I was serving in the....

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Public speaking or dying?

Presenting or speaking to an audience regularly tops the list in surveys of peoples’....

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Great customer service – do you have a course for that?

A couple of years ago I left a major department store having spent eight....

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