Creating strong partnerships between an organisation and its key strategic outsourcing providers are essential to success, but they often struggle due to a large number of barriers including mistrust, silo mentality and poor communication. The end-result is often that the service experience for customers is poor with a lot of waste in the processes and regular conflicts between the so-called “partners”. Download this session paper from a conference presentation delivered by Jan Bowen-Nielsen, and learn more about the practical approach that Quiver Management takes and how it enables real change in how people manage and build strong, trusting partner relationships.