This is a dynamic one-day training course tailored specifically for sales account managers who aspire to enhance their skills and drive greater success in their roles. In the competitive world of sales, the ability to connect with clients on an emotional level is paramount. By developing your emotional intelligence, you’ll not only improve your ability to understand and respond to client needs but also foster stronger, more meaningful relationships that can lead to increased loyalty and repeat business.

During this course, you will explore essential EI competencies, such as empathy, active listening, and adaptability, which are crucial for navigating complex client interactions and negotiating effectively. By understanding your own emotional triggers and those of your clients, you can tailor your approach to ensure a more personalised and impactful sales experience. Join us for a day of insightful discussions and practical exercises designed to empower you to leverage emotional intelligence as a key tool in your sales account management strategy, enhancing both your performance and the satisfaction of your clients.

The course participants will:

• Understand the five components of EI
• Appreciate the benefits for sales account managers of having a high EI
• Develop practical tools and strategies to apply EI in sales and account management situations
• Engage in activities that foster reflection and application of EI principles
• Become more self-aware through completing and reflecting on a EI self-assessment and a comprehensive DISC Flow profile report
• Recognise their own triggers and explore tips for keeping calm under pressure
• Learn how to understand and empathise better with clients and colleagues
• Learn how to adapt own style and approach for higher impact

Ahead of the 1-day workshop the participants will complete:

• An Emotional Intelligence skills self-assessment designed to get the participants thinking about the various competencies across the five EI domains as they apply to themselves.
• A comprehensive DISC Flow and EI profile report outlining their personal style and preferences.

The training workshop will be interactive and practical; mixing theory with discussions and exercises. The participants will also receive a course workbook with descriptions of the models and techniques shared during the workshop.

Note: The course can be adapted to include EI related social skills relevant for the account managers e.g. influencing, persuasion, conflict management, rapport building etc.