This half-day training module is designed for managers and leaders who wants to understand the causes and symptoms of conflicts in the workplace, and learn practical and effective methods to address these with confidence.

Content:

• Symptoms of conflict
• Common causes of conflicts
• Typical responses to conflict
• Addressing conflicts with confidence
• Conflicts in your team
• Methods and processes to deal with conflict
• Managing emotions
• When to involve a third party

The training workshop will be interactive and practical; mixing theory with discussions and exercises. The participants will also receive a course workbook with descriptions of the models and techniques shared during the workshop.