Organisational Partnership Coaching
Quiver Management takes coaching into new areas. We use coaching approaches and techniques to help break down silos and to build effective, trusting partnerships within organisations and across organisational alliances.
Effective end-to-end service delivery and cooperation across teams is critical to successful businesses.
Large organisations often suffer from “silos” where goals are not well-aligned or are conflicting; processes are ineffective and waste is widespread. The result is poor customer service and a feeling that the sum is less than it’s parts.
The picture becomes even more complex when processes are outsourced to one or more external bodies.
These arrangements are typically underpinned by formal service level agreements, and relationships are at best professional, and at worst adversarial. Rarely are they regarded as true partnerships.
In our experience, coaching supports a courageous examination of these relationships, and encourages mutual trust. What follows is a sharing of values and goals which serves as an invaluable foundation for an effective partnership.
Quiver Management have licensed and developed a series of approaches and frameworks to enhance corporate partnerships. These include methodologies to assess capabilities and relationships, to engage organisations in change and to support senior management in breaking down “silos”.
Case Stories
Coached and supported one of UK's largest banks and their Japanese and German outsourcing supplier to create a uniquely strong partnership with strong lift in end-user satisfaction scores, improved efficiencies and higher morale in spite of economic turbulence in the banking sector. The model was so successful that the programme and approach became a winning factor when the contract was put out for re-tender a year later
Coached and supported senior team of 2000+ large shared services division to successfully break down entrenched silos and create a more customer focused service organisation
Coached and supported successful corporate division re-organisation, fundamentally changing their operating model, engaging all staff and dramatically lifting morale